Privacy Policy
Balamy Sales Platform
Last Updated: March 13, 2026 | Effective Date: March 13, 2026
1. Introduction
Welcome to Balamy Sales Platform ("we," "our," or "us"). We are committed to protecting your personal
information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our mobile application ("App") and related services.
Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of
information in accordance with this policy. If you do not agree with the terms of this Privacy Policy,
please do not access or use the App.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place orders
- Contact customer support
- Participate in promotions
| Data Type | Examples |
|---|
| Identity Information | Full name, username, job title |
| Contact Information | Email address, phone number, business address |
| Account Credentials | Username and encrypted password |
| Business Information | Company name, tax ID, business registration number |
| Order Information | Order history, product preferences, delivery addresses |
| Payment Information | Payment method details (processed securely by third-party providers) |
2.2 Information Collected Automatically
When you use our App, we automatically collect certain information, including:
| Data Type | Purpose |
|---|
| Device Information | Device type, operating system, unique device identifiers |
| Location Data | GPS coordinates (with your permission) for delivery and sales territory management |
| Usage Data | App features used, time spent, interaction patterns |
| Log Data | IP address, access times, pages viewed, app crashes |
2.3 Information from Third Parties
We may receive information about you from:
- Business partners and distributors
- Analytics providers
- Authentication services (when you sign in via third-party services)
3. How We Use Your Information
3.1 Service Delivery
- Process and fulfill your orders
- Manage your account and provide customer support
- Send order confirmations and delivery updates
- Process payments and refunds
3.2 Business Operations
- Manage inventory and product availability
- Analyze sales patterns and optimize operations
- Generate business reports and analytics
- Manage sales territories and customer assignments
3.3 Communication
- Send promotional offers and marketing communications (with your consent)
- Notify you about changes to our services
- Respond to your inquiries and support requests
- Send push notifications (with your permission)
3.4 Security and Compliance
- Detect and prevent fraud
- Ensure platform security
- Comply with legal obligations
- Enforce our terms and conditions
4. How We Share Your Information
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Cloud hosting providers
- Payment processors
- Analytics services
- Push notification services (Firebase)
- Customer support tools
4.2 Business Partners
- Distributors and suppliers (limited order information for fulfillment)
- Delivery partners (delivery address and contact information)
4.3 Legal Requirements
We may disclose your information if required to:
- Comply with applicable laws and regulations
- Respond to legal process or government requests
- Protect our rights, privacy, safety, or property
- Enforce our terms and conditions
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the
acquiring entity.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
| Data Type | Retention Period |
|---|
| Account Information | Duration of account + 3 years after deletion |
| Order History | 7 years (for tax and legal compliance) |
| Analytics Data | 2 years |
| Support Communications | 3 years |
You may request deletion of your account and associated data at any time (see Section 7).
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
- Access Controls: Strict access controls and authentication for all systems
- Secure Storage: Data stored in secure, access-controlled cloud infrastructure
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Staff trained on data protection and security practices
While we strive to protect your information, no method of transmission over the Internet or electronic
storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
7.1 Access and Portability
- Request a copy of your personal data
- Receive your data in a structured, machine-readable format
7.2 Correction
- Request correction of inaccurate or incomplete information
7.3 Deletion
- Request deletion of your personal information
- See our Data Deletion Policy for the process
7.4 Restriction and Objection
- Request restriction of processing
- Object to processing based on legitimate interests
- Opt-out of marketing communications
7.5 Withdraw Consent
- Withdraw consent for processing where consent is the legal basis
7.6 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days.
8. Location Services
Our App uses location services to:
- Assign customers to appropriate sales territories
- Optimize delivery routes
- Provide location-based product availability
Your Control:
- You can enable or disable location services in your device settings
- The App will still function with limited features if location is disabled
- We only access location when the App is in use (not in background)
9. Push Notifications
We use Firebase Cloud Messaging to send push notifications for:
- Order status updates
- Promotional offers (with consent)
- Important account alerts
- New product announcements
Your Control:
- You can enable or disable push notifications in your device settings
- You can customize notification preferences within the App
10. Cookies and Tracking Technologies
Our App and related web services may use:
- Session Data: To maintain your login state
- Analytics Tools: To understand App usage patterns
- Performance Monitoring: To identify and fix technical issues
11. Children's Privacy
Our App is not intended for children under 16 years of age. We do not knowingly collect personal
information from children under 16. If you believe we have collected information from a child under 16,
please contact us immediately, and we will take steps to delete such information.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence.
These countries may have different data protection laws. We ensure appropriate safeguards are in place
for such transfers, including:
- Standard contractual clauses
- Data processing agreements with service providers
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date
- Sending a notification for significant changes
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
For data protection inquiries, please include "Privacy Request" in your subject line.
15. Additional Information for Specific Regions
15.1 European Economic Area (EEA) Residents
If you are in the EEA, the legal bases for processing your information include:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Your consent
You have the right to lodge a complaint with your local data protection authority.
15.2 California Residents
Under the California Consumer Privacy Act (CCPA), California residents have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination
We do not sell personal information.